Before you start
- Your selected package and saved client reference
- Correct contact and billing emails
- A clear understanding of separate provider costs
Keep passwords, one-time codes, card details and sensitive customer records out of your brief. Send access invitations through the platform itself.
Follow the steps
Step 1
Read the package deliverables, exclusions and revision allowance. Complete your business profile and project requirements.
Step 2
Review your saved summary and amount. One-off projects use Yoco; recurring services use Paystack.
Step 3
Authorise the displayed billing terms only when you are ready. Enter card details with the provider, never in a message to the studio.
Step 4
After a successful provider confirmation, reopen your secure onboarding link. If verification is pending, do not pay again; ask us to check the reference.
Step 5
For a monthly service, keep the Paystack billing email. Use its management link to manage or cancel the subscription, or contact sai@mourningmedia.com before renewal.
Step 6
Keep ad spend and hosting payments current in your own provider accounts. They are separate from Mourningstar service fees.
How to know it worked
Our order shows a verified paid state and you have your provider receipt. A bank notification alone may not identify the correct order.
If you get stuck
- Payment failed? Check the provider message and contact us before repeating a possibly completed charge.
- Need a refund review? Send your reference; we assess completed work, costs and applicable rights.
- Wrong email entered? Contact us with the reference; do not share a card number.
Email sai@mourningmedia.com with your client reference, the step you reached and the exact error. A cropped screenshot helps; hide personal information and payment details first. We reply in writing.
Your next steps
- How to review designs and approve your website launch ↗
- Advertising launch checklist: tracking, billing and approvals ↗