Before you start
- One brand and a designated approver
- A monthly content plan and approved copy
- Key dates, formats and brand assets
Keep passwords, one-time codes, card details and sensitive customer records out of your brief. Send access invitations through the platform itself.
Follow the steps
Step 1
Explain your brand, audience and monthly objective. Tell us who approves work and any immovable campaign dates.
Step 2
List twelve design requests with approved text, format and asset references. Prioritise the requests rather than labelling everything urgent.
Step 3
Review R3,500 monthly in advance, one active request at a time and two consolidated revision rounds per batch. Unused allocation does not roll over.
Step 4
Activate the subscription after reviewing your saved client record. Ad spend and posting are separate.
Step 5
We agree the monthly production schedule once the brief and assets are ready. Send new requests into the agreed queue by email.
Step 6
Approve batches in writing and plan the next cycle early. Cancel future renewal through Paystack or contact the studio before the next billing date.
How to know it worked
We send a readiness confirmation after reviewing your brief, payment, assets and required access. A receipt alone is not a production start date.
If you get stuck
- Missing materials? List the gaps honestly in your intake; do not upload placeholders as final files.
- Scope does not fit? Ask by WhatsApp or email before payment.
- Need a change after saving? Use Edit my details on the review screen before checkout.
Email sai@mourningmedia.com with your client reference, the step you reached and the exact error. A cropped screenshot helps; hide personal information and payment details first. We reply in writing.
Your next steps
- How to prepare brand assets and share project files ↗
- How to review designs and approve your website launch ↗
- Mourningstar payments, upfront fees and monthly subscriptions ↗